As of Jan 1, 2021 we will be implementing a price restructuring as follows:

  •  One Time Consultation - $110 - this is a single phone call on a new case
  • Intermediate Consultation - $165 - this is between 2-4 phone calls on a new case within a 24 hour period
  • Advanced Consultation (NEW level of service) - $300 - this is 5+ phone calls on a new case within a 24 hour period
  • Recheck consultation - $55 - after 24 hours, unlimited calls on an existing case for another 24 hours.

Frequently Asked Questions:

How do I chose between the One Time, Intermediate and Advanced consultation?

You don't have to! You will automatically be charged the appropriate level, so you do not need to decide on the first call which consultation type you need. We always publish your current consultation type and fees on the consult report.

Can I turn a One Time Consultation into a different level of service after the fact?

Absolutely! If you find that you need advice on an ongoing case, then we will simply switch to the appropriate consultation level. There are no extra fees associated with switching consultation types.

Do I need a credit card number or an account?

You do NOT need a credit card number or to have an account with us to request a consultation. All consultations are billed directly to your hospital at the end of every month. A 10% service fee is added to all overdue payments.

Do I bill the client for this service?

That is up to you and your hospital policies. Some hospitals pass the consultation fee along to the client, others do not. You choose which works best for you.

What information do you need for billing?

At the end of the consultation, our consultant will collect the hospital's information, including the mailing address, phone number, and requesting doctor's name. We will also request the client name, pet name and patient ID number which are included on your invoice.

How do I request a consultation?

Simply call Critical Consults at 1-844-NEED-ECC. A board-certified specialist will answer the phone. It's really that easy.

‚ÄčProviding practical case management advice

to veterinarians with challenging cases


Available 24 hours a day, 7 days a week, including all major holidays!